Support & FAQs

The questions and answers below cover a number of topics that we've been asked about in the past.

If you can’t find the answer to your question, or if you are having difficulties accessing one of our surveys, please email us at


What is the Mouthpiece community all about?

Mouthpiece is a new online research community, bringing together readers and web visitors from over 20 of the UK’s leading national and regional news brands.

This is your chance to directly influence the future of your favourite newspapers and websites by taking part in quick surveys and forums, providing feedback on articles, testing out new ad campaigns and suggesting new content features you’d like to see included.

Which newspapers and websites are included?

We’re looking to speak to readers, web visitors and app users from each of these titles…

Birmingham Mail Sunday Mercury
Coventry Telegraph Sunday Mirror
Daily Mirror Sunday People
Daily Post Wales Sunday Sun
Daily Record Teesside Evening Gazette
Huddersfield Examiner The Evening Chronicle
Liverpool Echo The Journal
Manchester Evening News Wales on Sunday
Sunday Echo Western Mail
Sunday Mail

Whether you are a regular or an occasional reader, visit one of our websites every day, once a week or once in a blue moon, we want to hear from you!

Who manages the community?

Mouthpiece is run and managed by the Reach plc research team, on behalf of news titles like the Daily Mirror, Sunday People, Daily Record, Liverpool Echo, Birmingham Live, South Wales Echo, Newcastle Chronicle, Manchester Evening News, Coventry Telegraph, Huddersfield Examiner.

Becoming a member

How do I join?

In order to join you need to complete our quick registration survey which takes around 5 to 8 minutes to complete. This survey asks for some basic details such as your gender, age, which newspapers you read and contact information.

All information you provide is confidential and will only be used for research purposes. More information about how we use this data can be found in our privacy policy.

Why should I join?

As well as getting a chance to shape the future of your favourite newspapers and websites, each time you complete a survey, you will automatically be entered into our monthly prize draw.

The more surveys you complete, the more chance you have of winning, with 11 lucky winners receiving:

1 x £100 of Amazon or Love2Shop shopping vouchers
10 x £20 worth of Amazon or Love2Shop vouchers

Prize winners are notified by email. Full prize draw terms and conditions are available here.

Will you pass on my information?

In a word – no, never! We promise we will never pass on your personal details or contact information to any third parties under any circumstances. Our privacy policy details how we handle personal information.

Taking part

How do I take part in surveys?

Every time a new survey becomes available, we’ll send you an email with a link to the survey so you can take part. On average you’ll be invited to between 1 and 3 surveys each month.

How long do surveys take to complete?

Most surveys will take around 5 to 10 minutes to complete.

What types of topics do the surveys cover?

When it comes to our questions we like to keep our members on their toes!  Our research helps support a huge array of teams across our titles including our editorial, digital, product development and commercial teams.  That means a lot of different types of surveys!

One week you might be asked to comment on stories in the news.  The next week you might be asked to test a new interactive feature we're looking to launch on our websites.  For those of you who want the chance to win extra prizes you can also choose to take part in our occasional ad testing surveys.

The exact topic is always indicated in the email invites we send out and you'll have plenty of chances to cherry pick which surveys you want to take part in.

Can I take part on my mobile or tablet?

Yes! All our surveys are fully optimised, so you can easily take part on the go either on your mobile or tablet.


How do I unsubscribe?

If you decide you no longer wish to take part, you can unsubscribe at any time either by: 

  • Logging in to your account via the website and following the steps to unsubscribe
  • Clicking on the “unsubscribe” link in our survey invites
  • Emailing us at

Why Join?

Looking for reasons to join? We’ve put together seven good reasons why we think you will enjoy taking part…

Behind the scenes

We take a look back at some of our highlights from the last year and how your answers have been helping…

Support & FAQs

Need help with your account? Have a question about joining?
Access our full list of support and help topics in our FAQs section or get in touch.